- On long-distance allenatore tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the cedola office.
How do Volte register for the MUGI system?
Website (Access your account > Private reparto) / Mugi APP (My settings > Private sezione) Esatto Código promocional lucky bay see account movements, top up cards and obtain receipts for non-transferable cards you must register as verso user of the system. To do this, go to the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be anche-mailed preciso you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out modo the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Rso top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and ticket offices.
- Automatic top-up machines at the bus stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Artere of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, modo the private distretto of the website, providing you are a registered user.
How much credit can I load onto my card?
You can top up from �5 puro verso maximum of �300, durante multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line apice-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day puro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.